Service 08
Real-Time Support for Apps, Websites & Software
Real-time support for apps, websites, and software: uptime monitoring, live alerting, and a direct line to the team that built it, once you're live.
Shipping is the start, not the finish line. We provide real-time support for apps, websites, and software after launch: monitoring uptime around the clock, alerting on errors as they happen, shipping updates, managing app store listings, and being the direct line your team calls when something needs attention. Several of the products we've built are still fully supported by us today.
What's Included
- Real-time uptime and error monitoring with alerting
- Live incident response when something breaks
- OS, dependency, and security updates
- App Store and Google Play listing and release management
- Bug fixes and small enhancements as part of ongoing support
- Server, database, and infrastructure management
- Performance monitoring and scaling as usage grows
- A direct line to the team that actually built the system
How We Work
- Handoff or build: take over an existing system, or continue from our own build
- Baseline: audit uptime, performance, and security
- Monitor: ongoing uptime, error, and performance tracking
- Maintain: updates, fixes, and store management
- Grow: support new features and scaling as usage increases
Frequently Asked
What is real-time support for apps, websites, and software?
It's live uptime and error monitoring paired with a direct line to the team that can act on it, so issues in your app, website, or software get caught and responded to as they happen, not days later.
Do you only provide real-time support for systems you built?
No, we can take over real-time support for an existing app, website, or system, though a short audit period helps us get familiar with it first.
What does real-time support actually include?
Real-time uptime and error monitoring with alerting, live incident response, OS/dependency updates, app store release management, and being the team your business calls when something needs fixing.
Can we start with a build and add real-time support later?
Yes, most of our support relationships start this way, continuing on after we deliver the initial build.
How quickly do you respond if something breaks?
Real-time uptime and error monitoring means we're often aware of an issue before you are, and critical issues get prioritized immediately.
Do you handle app store updates and policy changes?
Yes, we keep listings current and handle store review feedback and policy-driven changes so your app stays live and compliant.
What's included versus billed separately?
Real-time support typically covers monitoring, updates, and minor fixes; larger new features are scoped and quoted separately so there are no surprises.
- Apps, websites, and software that are live and need real-time support
- Teams without in-house capacity to monitor infrastructure around the clock
- Businesses that want one team accountable end to end
- Anyone who's been burned by a vendor disappearing after launch