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Service 08

Real-Time Support & Maintenance for Apps, Websites & Software

Real-time technical support for apps, websites, and software: uptime monitoring, live alerting, ongoing app maintenance, and a direct line to the team that built it, once you're live.

Shipping is the start, not the finish line. We provide real-time support for apps, websites, and software after launch: monitoring uptime around the clock, alerting on errors as they happen, shipping updates, managing app store listings, and being the direct line your team calls when something needs attention. Several of the products we've built are still fully supported by us today.

What's Included

  • Real-time uptime and error monitoring with alerting
  • Live incident response when something breaks
  • OS, dependency, and security updates
  • App Store and Google Play listing and release management
  • Bug fixes and small enhancements as part of ongoing support
  • Server, database, and infrastructure management
  • Performance monitoring and scaling as usage grows
  • A direct line to the team that actually built the system

How We Work

  1. Handoff or build: take over an existing system, or continue from our own build
  2. Baseline: audit uptime, performance, and security
  3. Monitor: ongoing uptime, error, and performance tracking
  4. Maintain: updates, fixes, and store management
  5. Grow: support new features and scaling as usage increases

Frequently Asked

What is real-time support for apps, websites, and software?

It's live uptime and error monitoring paired with a direct line to the team that can act on it, so issues in your app, website, or software get caught and responded to as they happen, not days later.

Do you only provide real-time support for systems you built?

No, we can take over real-time support for an existing app, website, or system, though a short audit period helps us get familiar with it first.

What does real-time support actually include?

Real-time uptime and error monitoring with alerting, live incident response, OS/dependency updates, app store release management, and being the team your business calls when something needs fixing.

Can we start with a build and add real-time support later?

Yes, most of our support relationships start this way, continuing on after we deliver the initial build.

What is the difference between real-time support and an app maintenance plan?

A maintenance plan covers scheduled work such as OS and dependency updates, security patches and app store releases. Real-time support adds live monitoring and incident response, so problems are caught and fixed while they are happening. We provide both together, so your app is kept up to date and watched around the clock.

Do you offer real-time technical support for Flutter, React and Next.js apps?

Yes. Most of what we build and support runs on Flutter for mobile and Next.js or React for the web, backed by Node.js, PostgreSQL and Redis, so we can provide real-time technical support for apps on those stacks whether or not we built them originally.

How quickly do you respond if something breaks?

Real-time uptime and error monitoring means we're often aware of an issue before you are, and critical issues get prioritized immediately.

Do you handle app store updates and policy changes?

Yes, we keep listings current and handle store review feedback and policy-driven changes so your app stays live and compliant.

What's included versus billed separately?

Real-time support typically covers monitoring, updates, and minor fixes; larger new features are scoped and quoted separately so there are no surprises.

Ready to start?

Tell us about your project and we'll follow up with a scoped quote.

Get a Quote
Who It's For
  • Apps, websites, and software that are live and need real-time support
  • Teams without in-house capacity to monitor infrastructure around the clock
  • Businesses that want one team accountable end to end
  • Anyone who's been burned by a vendor disappearing after launch

From the Blog

How we built them

Pricing Guide

How Much Does It Cost to Maintain an App in 2026?

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